Privacy Policy

Calgary Home Remodeling & Renovation("we", "us", or "our") operates this website. This page explains what information we collect, how we use it, and your rights — written in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

Information we collect

We only collect information you actively provide to us, including:

• Contact form submissions — name, email, phone, project type, budget range, and your message.
• Newsletter subscriptions — email address only.
• Quote calculator inputs — service type, square footage, finish level, and any optional contact details.

If you accept optional tracking cookies, we collect analytics and call-attribution events such as page views, device type, approximate location, call clicks, and lead-source information. IP addresses are anonymized where the analytics provider supports it.

How we use your information

• To respond to your inquiry and provide a renovation quote.
• To schedule consultations and follow up on active projects.
• To send newsletters you have explicitly subscribed to (with one-click unsubscribe in every email).
• To improve our website and services through aggregated, anonymous usage data.

We will never sell, rent, or trade your personal information to third parties.

Cookies and tracking

This site uses cookies for two purposes:

• Essential cookies — required for the site to function (session, security).
• Optional tracking cookies — Google Analytics, Google Tag Manager, Meta Pixel, and CallRail number tracking only load after you accept the cookie banner. You can decline and still use the site.

Data sharing

We share data only with vendors required to deliver our service:

• Web3Forms — to deliver contact form, quote calculator, and newsletter submissions to our team.
• Google Analytics / Google Tag Manager — optional analytics and event measurement after consent.
• Meta Pixel — optional advertising measurement after consent, if enabled.
• CallRail — optional call tracking and dynamic phone number insertion after consent.
• Vercel / Railway — hosting and infrastructure providers; data in transit is TLS-encrypted.

Your rights

Under PIPEDA you have the right to:

• Request a copy of the personal information we hold about you.
• Correct or update inaccurate information.
• Withdraw consent at any time.
• Request deletion of your information (right to be forgotten).
• File a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

Data retention

Contact-form and quote submissions are kept for 24 months for project records, then deleted unless needed for an active project or legal record. Newsletter subscribers are kept until they unsubscribe. Analytics and call-tracking data retention is controlled in the relevant provider dashboard and reviewed periodically.

Security

We use industry-standard security measures: HTTPS everywhere, hashed admin passwords, rate-limited login attempts, web application firewall (Cloudflare), and regular automated backups. No system is 100% secure — but we make reasonable efforts to protect your data.

Children

This site is not directed at children under 13 and we do not knowingly collect their data.

Changes to this policy

We may update this policy periodically. The "Last updated" date at the top will reflect the latest revision. Significant changes will be announced on the homepage or via email.

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